Privacy Policy
McLachlan Homes Privacy Policy
This Privacy Policy outlines how McLachlan Special Projects Qld Pty Ltd / McLachlan Homes (ABN 44 645 443 625) and its related entities (collectively referred to as McLachlan Homes, we, our or us) collect, use, store, and protect your personal information.
At McLachlan Homes, we respect your right to privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
This policy is available free of charge and may be updated from time to time.
Why We Collect Personal Information
McLachlan Homes collects personal information to provide you with quality products and services, communicate effectively, and maintain our relationship with you. We may use this information to:
Provide information about our homes, designs, and services
Respond to your enquiries or requests
Comply with legal or contractual obligations
Administer promotions or events
Improve our customer experience, marketing, and website performance
We only collect personal information that is necessary for these purposes or as otherwise disclosed at the time of collection.
How We Collect Personal Information
We may collect information directly from you through our:
Display homes and sales offices
Website, online enquiry forms, and social media channels
Phone calls and emails
Events, promotions, and surveys
We may also collect information if you supply products or services to McLachlan Homes.
The Type of Information We Collect
The personal information we collect may include your:
Name, address, phone number, and email
Date of birth and contact preferences
Information relating to your home design interests and building requirements
Financial details where necessary to process transactions or finance applications
This information helps us provide a personalised experience and ensure our services meet your expectations.
How We Use and Disclose Your Information
McLachlan Homes uses your personal information primarily for the purpose it was collected. This may include:
Providing our products or services
Managing our relationship with you
Keeping you informed about McLachlan Homes’ projects, events, and offers
Improving our designs, systems, and customer service
Your information may be shared with:
Trusted service providers such as IT, marketing, or financial partners
Third parties authorised by you
Government or regulatory bodies, when required by law
McLachlan Homes does not sell personal information to third parties.
Staying Anonymous
Where possible, you may choose to remain anonymous or use a pseudonym when dealing with us. However, in some cases, this may limit our ability to provide certain services or complete transactions.
Marketing and Communications
When you provide your details, you consent to receiving marketing materials from McLachlan Homes. These may include updates, offers, and design inspiration. You can opt out of marketing communications at any time by using the unsubscribe link provided or contacting us directly.
Use of Cookies and Website Tracking
Our website uses cookies and analytics tools (such as Google Analytics and Facebook Pixel) to understand user activity and improve online experiences. This information is de-identified and used for aggregated reporting.
You can manage your cookie preferences or opt out via your browser settings or the links provided on Google and Facebook’s respective platforms.
Accessing or Correcting Your Information
You have the right to access or correct the personal information we hold about you. To do so, please contact us using the details below. We may require identification to verify your request.
We encourage you to keep your details up to date so we can continue to provide relevant information and service.
Making a Privacy Complaint
If you have concerns about how we have handled your personal information, please contact our office. We will review and respond to all complaints fairly and promptly.
McLachlan Homes
Email: reception@mclachlanhomes.com
Address: 58 Beerburrum Road – Caboolture Q 4510
Policy Updates
This Privacy Policy may be updated periodically. The most current version will always be available on our website.