We have not met but your company, under the direction of Dave McKrittrick, built our house in Beaches (Pelican Waters) about 2 years ago. We were more than happy with the quality of the service, design support, workmanship and relationship with Dave.
We have had a few minor issues to be addressed post-takeover, which is par for any project of this size. However, as odd as it seems, it has been a pleasure in that we have been able to work with Felicia in addressing them.
Hence the purpose of this email is to compliment you and your team on the post delivery / warranty support that you provide. It is not that usual any more in many business.
It is like buying coffee these days. It is possible to find a good coffee at a few places now, all with competitive prices. It is the service that differentiates and brings me back to any particular place. This is how we have found McLachlans.
It is your quality and service that stands out and will bring others back through word of mouth. So thank you and congratulations to your team from Helen and me.
A merry Christmas to you and the team and a very safe and happy new year.